I am a Network Marketing professional – and here is my story with Relenta.

I looked at all the CRM’s out there – claiming to be for SB, but they had TOO MANY features. I am a one gal show. Though I have a sales dept – I AM THE DEPT, though I have a customer service dept – THAT IS ME TOO, I am the Purchasing Dept, the Returns Dept, the Human Resources Dept, the Marketing Dept… (uh, you get the drift)

So I have all the departments, along with their responsibilities – but only one employee. So those programs were prohibitive not only in cost of service, but cost of time to learn them, and cost of buying something beyond what I could ever anticipate to migrate towards in the future. Because no matter how many thousands of people I have under me in my company – they are independent contractors. This will never change. I will always be flying solo in operations.

Before I was blessed to find Relenta, I was using Constant Contact for my email campaigns, and AWeber for my autoresponders, and Outlook for my personal email. Three very different programs, housing virtually ALL THE SAME CONTACTS. Naturally, with AWebers “overly responsible commitment to reduce SPAM” the double opt-in was killing me. My conversions too subscriber were small. And since I believe that when they gave me their email, they anticipated hearing a reply – should overlooking a second opt-in in their email mean they should be ignored? Of course not! (Okay – grumble, grumble… copy, paste over to Constant Contact.)

And then because Constant Contact housed “these” folks, naturally it made more sense to email all campaigns from that source. So all the folks who diligently “clicked to confirm their subscription” had to be moved over there.

Good grief!!

Meanwhile – here I am trying to develop relationships and take them through the stages of lead – member/customer, and all this communication is being housed in Outlook. Which incidentally – became USELESS when I bought a laptop loaded with Vista. Outlook kept crashing… way too many contacts or something. The loading time made my hair turn white (Not to mention my knuckles as I kept pounding on the keyboard.) Then my contacts relationship status changed —— guess what I had to do? Yup, go to Constant Contact and update the campaigns they were on. (All the while thinking, “What the heck am I paying AWeber for? Oh yah… forms with autoresponders)

Then here comes Relenta. WOW! WOW!! WOW!!!!!!!!!!!

Everything in one place!! Email campaigns, autoresponders, relationship tracking, multiple inbound email service…. and so much more. Since I have integrated Relenta into my business 8 months ago, my life has become so much easier. I can spend my time on what matters most – growing the business!! And most importantly, it is NO LONGER A CHORE to do email marketing – or any of my business for that matter.

It has also allowed me to reach a pinacle of success in my industry… CONSISTENT FOLLOW UP. I get a new team member, it loads them into an autoresponder campaign, a wah-lah – they are being trained by email nearly everday with helpful information. I have even set the feature to recognize when I get a new customer order and it assigns them to my ORDERS folder so I see it right away, assigns them as a Preferred Customer, and kicks out their series of letters. No more forgetting to assign them as a customer, so they are certain to receive promotions and information.

And that is just a couple of the ways I use Relenta.

THANK YOU RELENTA! (Can’t wait to see that calendar program because then I will be finally be able to manage all this time I have left over!)

Affiliate program in the works?? WOW!! Not only will I be able to benefit with a nice side income from putting my own members into Relenta, but I will be able to rest assured they have the best tool in the market to manage their businesses… and their success = my business growth.

Did I say WOW?

Sincerely,
Candy Loya
Ind. Managing Executive
ONE Group PTY Ltd
www.ONEwithEarth.com

Our company is selling handicraft directly to customers through our website and to resellers all over the world. Our office is in Bolivia in La Paz.

Prior to January 2009, we managed emails via Dreammail,… We had a lot of troubles, we did lost emails, forgot reply,… Our small team was not able to work efficiency.

We started to work with Relenta in February 2009 with five users.
All the employees do agree with the new way of manage the emails. At last we were able to comment and add activity link to an email.
Quickly we did set up canned responses, group of contact (resellers in each language we use: French, English and Spanish).

We did set up various filters to move specials emails directly to folders.

We are currently integrating Relenta as part as our website : forms of our website send datas to Relenta and contacts are directly created and assigned to great group.
Our backoffice will be soon integrated with relenta as weel to manage new contact of future resellers: a contact will be updated from group “nivel 0 of interest” to group “nivel 5″ … in a very simple way in our backoffice : the work of the sales team will be easier than ever.

Our sales team has to contest email every days about complain, requests of customers: with relenta, the job is done. One employee can do the job of other without any problems.

We will soon active emails campaign.

At last we are very pleased to have moved to Relenta.

Relenta is just great for our small organization and Relenta team are very effective.

Best regards,

Pierre Thollet

For 6 years, I looked for an easy to use, integrated system for managing my customer service emails. We run 4 websites with 4 different customer service email addresses and it was a pain to use Microsoft Outlook to manage the various accounts. It was also impossible to monitor/manage the customer service functions remotely since the email accounts were tied to one desktop computer. I could have used a webmail account while out of the office but that would mean that any email sent from webmail would not easily be saved in my regular Sent mail folders.

I tried Relenta in 2006 and loved using it from day one. All four email accounts are easy to manage and the service keeps track of incoming emails by account. Since the service is web-based, I can check on emails from anywhere in the world.

Now we have started to use Relenta’s CRM and Mailing List features. We send out different emails to our wholesale email database based on whether they are existing customer or prospects. We store the shell of the email as a template and change the message with each campaign.

Relenta is an easy-to-use, affordable CRM system. What more could you want?

Andrew DiMino
President and Founder
CarbSmart, Inc.
www.carbsmart.com