Relenta Case Study: CarbSmart Inc

For 6 years, I looked for an easy to use, integrated system for managing my customer service emails. We run 4 websites with 4 different customer service email addresses and it was a pain to use Microsoft Outlook to manage the various accounts. It was also impossible to monitor/manage the customer service functions remotely since the email accounts were tied to one desktop computer. I could have used a webmail account while out of the office but that would mean that any email sent from webmail would not easily be saved in my regular Sent mail folders.

I tried Relenta in 2006 and loved using it from day one. All four email accounts are easy to manage and the service keeps track of incoming emails by account. Since the service is web-based, I can check on emails from anywhere in the world.

Now we have started to use Relenta’s CRM and Mailing List features. We send out different emails to our wholesale email database based on whether they are existing customer or prospects. We store the shell of the email as a template and change the message with each campaign.

Relenta is an easy-to-use, affordable CRM system. What more could you want?

Andrew DiMino
President and Founder
CarbSmart, Inc.
www.carbsmart.com