Relenta Case Study: Caserita.com
ByOur company is selling handicraft directly to customers through our website and to resellers all over the world. Our office is in Bolivia in La Paz.
Prior to January 2009, we managed emails via Dreammail,… We had a lot of troubles, we did lost emails, forgot reply,… Our small team was not able to work efficiency.
We started to work with Relenta in February 2009 with five users.
All the employees do agree with the new way of manage the emails. At last we were able to comment and add activity link to an email.
Quickly we did set up canned responses, group of contact (resellers in each language we use: French, English and Spanish).
We did set up various filters to move specials emails directly to folders.
We are currently integrating Relenta as part as our website : forms of our website send datas to Relenta and contacts are directly created and assigned to great group.
Our backoffice will be soon integrated with relenta as weel to manage new contact of future resellers: a contact will be updated from group “nivel 0 of interest” to group “nivel 5″ … in a very simple way in our backoffice : the work of the sales team will be easier than ever.
Our sales team has to contest email every days about complain, requests of customers: with relenta, the job is done. One employee can do the job of other without any problems.
We will soon active emails campaign.
At last we are very pleased to have moved to Relenta.
Relenta is just great for our small organization and Relenta team are very effective.
Best regards,
Pierre Thollet
